Maintenance of the OSIS software is naturally a part of our service. It includes the supply of updates and the elimination of error situations – even after the guarantee period (I am sure you can understand that service has a price: with an appropriate service agreement). Additionally you have access to our telephone hotline for advice regarding errors in the operative system (weekdays from 8:00 am to 5:00 pm). Optionally a more comprehensive service support agreement can be set up.
Is your system particularly sensitive to disruptions? Use our additional offer of support for the operative system for a fixed time frame or for up to 24 hours a day. We provide advice to support the continuous running of you system and assist you in smoothing out any inconstancies – due to disruptions from a third party or due to operative errors.
We can support your operative system – with your consent- by remote access – then we can provide the optimum functional support.
A pre-requisite for the support is the remote access to the OSIS software installed on your system.